Sr. Staff, Machine Learning Engineer (Search & Discovery)

Company Introduction

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.

Team Overview

The Recommendations team optimizes the customer product discovery experience to drive long-term growth. As millions of shoppers encounter recommendations across every screen daily, these interactions account for over half of Coupang’s total sales alongside search, serving as a primary engine for key business initiatives. We focus on enhancing recommendation quality while providing our ranking systems as a platform for stakeholder teams company-wide. By leveraging state-of-the-art AI/ML technologies and building highly scalable systems, we aim to provide a "wow" discovery experience that anticipates customer needs even before they are explicitly expressed.

About the Role

As a Sr. Staff Machine Learning Engineer, you will drive the design, development, and evolution of our end-to-end recommendation systems, placing AI/ML innovation at the core of our recommendation quality. This role encompasses the full lifecycle of recommendations from architecting sophisticated ranking, retrieval, and relevance models to scaling the robust systems that power Coupang’s recommendations. You will partner with global cross-functional teams to own the customer discovery journey, continuously elevating the user experience through rigorous experimentation and the deployment of high-impact algorithms. If you are passionate about leveraging massive, real-time datasets and millions of customer interactions to drive tangible business and customer impact, and you want to solve genuine customer challenges through innovative AI/ML technology, this role is a perfect match for you.

Key Responsibilities

Strongly own the Recommendation service, one of the most critical for Coupang to make sure we are wowing customers constantly.

Collaborate tightly with multiple global teams across the company to co-build a world class recommendation system

Mine vast amount of data to gain insights from customer behavior

Develop new Machine Learning models and features to create new recommendation algorithm or improve existing algorithms

Create data jobs to generate Machine Learning features; build and train new models; run experiments to validate and launch new models

Mentor and grow engineers across the teams.

Qualifications

Bachelor’s degree in Computer Science, Electrical Engineering, Mathematics, Statistics or closely related fields.

Proven ability to derive actionable insights from complex datasets and solve business-critical problems using advanced AI/ML technologies.

Demonstrated experience as a company-wide technical leader, driving cross-functional collaboration to deliver large-scale, high-impact solutions.

8+ years of professional experience in applied AI/ML with large-scale, complex datasets to extract robust features and cre