Billing Operations Analyst (Maternity Cover)

About Pleo
Messy spend management is tricky business. And tedious processes are a lose-lose situation for all involved, not just finance. At Pleo, we're changing that. We build spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike - with a vision to help all businesses ‘go beyond’.
The word ‘Pleo’ actually means ‘more than you’d expect’, and living by that mantra has been the secret to our success over the last 10 years.
Now, we’re at a pivotal moment in our journey; every move we make has a direct impact on our 40,000+ customers, our business, and our collective success. We need people who take pride in uncovering customer needs, who turn complex problems into simple solutions, challenge the way things are done (respectfully), and always aim high. With great ambitions driving us forward, we can’t say we’ve got this whole thing figured out. And frankly, that’s half the fun! What we can say is that we’re a driven, progressive, and, importantly, a kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
Intro
At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.

Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.

About the role
We're looking for a high-performing and dynamic Billing Operations Analyst to join our Finance Team at Pleo. This role is a unique opportunity to actively support the business to reach new milestones having in mind people growth and great team work. If you enjoy working at the intersection of Billing, Accounting and Automation – and want to help drive the future direction of Pleo – we’d love to hear from you.

What you’ll be doing
As a Billing Operations Analyst, you will:

Review, approve & process credit note requests

Review contracts & account setup accuracy when the need arises.

Answer internal billing questions in a timely & professional manner, including escalations.

Guide GTM & other teams on billing best practices

Reissue invoices

Create & maintain Standard Operating Procedures (SOPs)

Process refunds.

Drive internal projects from concept to completion.

Complete Month-End Close activities as required.

What you bring You’ll thrive in this role if you:
Have 1+ year experience in a Finance/Accounting/Operations related field, with basic knowledge on Internal Accounting Standards (IFRS)

Have advanced excel skills including formulas sage and analysing data via pivot tables - SQL knowledge is a nice to have

Can work independently to drive workload and identify areas of opportunity

Have experience troubleshooting and/or answering complex customer queries in a timely and professional manner

Have previous experience with Billing systems and ERP systems (nice to have)

Are proactive and curious in your way of working Curious

Who you’ll be working with and reporting to
You’ll report to our Senior Billing & Revenue Manager and work closely with teams in Finance, Sales and Engineering . Our team of 3 is highly collaborative and dedicated to providing great support and improvement initiatives across the organisation.
How you’ll develop in this role
In your first 6 months at Pleo, you’ll:
Become a full-fledged SME on all things Billing.

Become an active contributor in any projects you are part of to ensure your expertise allows the teams to achieve objectives.

Identify or deliver a process improvement