Senior Manager, Customer Success Renewals (French speaker- maternity leave)

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The Senior Manager, Renewals and Customer Success is responsible for building, managing and leading a team of Renewals Sales Representatives and/or Associate Managers within a regional business segment by overseeing all activities related to retention of customers on maintenance contracts, upsell opportunities and consistently meeting or exceeding renewal quotas. In addition, this leader serves as a technology-focused sales professional who provides strategic business direction and technical vision across the region, and driving Veeam revenue through expert account planning, resource planning and allocation. The Senior Manager of Renewals Sales provides leadership to the team to encourage professional and personal growth of each team member while delivering positive results for the company. Success in the role requires an organized, team player, with the ability to manage multiple renewals sales campaigns simultaneously with a focus on ensuring that the value of Veeam solutions are understood by customers and partners

What You’ll Do

Leads a team of Renewals Sales Representatives and/or Associate Managers driving overachievement and goals with coaching, performance management, engagement, and career development

Coaches team members to improve their results

Nurtures a positive team environment, in alignment with Veeam's Core Values

Manages team performance against quotas and sales forecasts, executes operating plans, and ensures sales objectives are met

Drives revenue and contributes to the continued growth of Veeam through consistently achieving individual and team quotas

Monitors daily activity of Renewals Sales Representatives, including sales activities and use of Veeam's customer relationship management system (Salesforce.com)

Drives metrics regarding performance of renewal rates, prepaid maintenance, and upsell/cross-sell activities

Collaborates with field sales employees on territory division of labor and sales execution

Grows maintenance revenue through improving renewal practices

Proactively monitors pipeline of expiring contracts to forecast renewal closure

Handles customer and partner escalations

Drives positive change in the department, looks to maximize the entire departments performance through analysis and process improvements

Leads by example and mentors Managers and/or Associate Managers through sharing best practices from personal experience in a management role

Building the Sales Team

Creating a Culture of Trust

Coaching the Sales Team, and/or Associate Managers that report to them

Aligning and Executing Sales Strategy

Delegation & Empowerment

Motivating the Sales Team

Guid